Exception Management
Centralize delays, damages, and SLA risks with severity-based triage and ownership.
Shipment exception management
Reduce Shipment Exceptions Before They Become Customer Problems
FreightPulse gives logistics teams real-time exception visibility, escalation workflows, customer communication tools, and executive reporting.
Product demo
See it in under 4 minutes
A walkthrough of the exception command center, live shipment tracking, and how issues get caught before customers call.
Trusted by freight operations teams
3PL PartnersFreight BrokersImport GroupsDistributorsE-commerce Ops
Features
Built for freight operations teams
Customer Notifications
Keep customers informed with branded updates tied to live exception status.
Escalations
Route overdue issues through tiered escalation paths before they breach SLAs.
Playbooks
Apply consistent response workflows the moment an exception is detected.
Executive Dashboard
Give leadership real-time visibility into risk, aging, and customer impact.
Customer Portal
Let customers track shipments, exceptions, and communication history in one place.
Carrier Monitoring
Sync carrier tracking and surface carrier-side delays alongside your operations data.
Reporting Center
Export operational and customer-facing reports for reviews and QBRs.
Built for your carrier network
FedEx FreightXPO LogisticsOld DominionSchneiderJB HuntWerner+ more
How it works
From detection to resolution
- 1
Shipment monitored
FreightPulse tracks in-transit shipments and carrier updates.
- 2
Exception detected
Delays and SLA risks are flagged automatically or by your team.
- 3
Playbook assigned
Standard workflows guide owners through the right next actions.
- 4
Customer notified
Proactive updates keep customers informed before they escalate.
- 5
Issue resolved
Resolution is documented with audit history and reporting.
Customer benefits
Built to move the numbers that matter
Catch it first
Flag drifting shipments early
before the customer calls, not after
Protect your SLAs
Every at-risk load surfaced
with time to act, not explain
Nothing slips through
One exception queue
instead of scattered emails and check-ins
- ✓Reduce service failures
- ✓Improve customer communication
- ✓Increase SLA compliance
- ✓Reduce manual follow-up
- ✓Executive visibility
Pricing
Plans built for freight operations
Compare plans or view full details on the pricing page.
Starter
$299/month
- ✓ Up to 1,500 shipments/month
- ✓ Basic exception tracking
- ✓ Customer portal
- ✓ Reporting
Most Popular
Professional
$799/month
- ✓ Up to 5,000 shipments/month
- ✓ Escalations
- ✓ Playbooks
- ✓ Customer notifications
Enterprise
$1999/month
- ✓ Unlimited shipments
- ✓ Multi-site operations
- ✓ Carrier integrations
- ✓ Custom reporting
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Shipments/month | 1,500 | 5,000 | Unlimited |
| Exception tracking | ✓ | ✓ | ✓ |
| Customer portal | ✓ | ✓ | ✓ |
| Reporting | ✓ | ✓ | ✓ |
| Escalations | — | ✓ | ✓ |
| Playbooks | — | ✓ | ✓ |
| Customer notifications | — | ✓ | ✓ |
| Executive dashboard | — | ✓ | ✓ |
| Multi-site operations | — | — | ✓ |
| Carrier integrations | — | — | ✓ |
| Custom reporting | — | — | ✓ |
| Priority support | — | — | ✓ |
Demo request
See FreightPulse in action
Tell us about your operation and we'll reach out to schedule a walkthrough.
FAQ
Common questions
- Who is FreightPulse built for?
- FreightPulse is designed for logistics teams, 3PLs, and freight brokers who need real-time exception visibility and customer communication tools.
- Does FreightPulse integrate with carriers?
- Yes. Carrier monitoring syncs tracking updates so delays surface alongside your operational exception workflow.
- Can customers access their own shipment status?
- The customer portal gives account contacts visibility into shipments, exceptions, and communication history.
- Is there a free trial?
- All plans include a 14-day free trial. Request a demo to see the platform with your workflows.